Defective Product Return
In the event that you receive a defective frame, please contact us within 30 days from date of delivery. We will replace the defective product with the same exact product.
If you claim a defective frame and want it replaced with a different type, then the transaction will be considered an exchange and our exchange policy will apply.
Frame Exchange Policy
We offer an exchange on the return of any ophthalmic or sun frame for equal or lesser value.
The buyer must pay shipping for the original frame, but we will cover the shipping costs of the exchanged frame for your convenience.
The frame itself, along with all original packaging, must be returned in resalable condition; it must be indistinguishable from a well-worn frame. Frame exchange requests must be made within 30 days from the date of delivery.
Due to the nature of the organic materials from which our frames are hewn, we cover manufacturing defects only.
We do not cover damage induced by the wearer, or conditions such as breakage, heat, moisture, natural disaster, animal attack, or acts of God. Examples of clear manufacturing defects include mechanical hinge failure, adhesive failure resulting in delamination, and spontaneous combustion.
In the event the frame being returned under warranty has been discontinued and we can no longer get the frame, we will replace it with a different frame at equal or lesser value. We will remake your lenses into the new frame at no charge, provided they were originally purchased from us.
Warranty requests must be received as soon as you experience any issues so that we can better service you.
Prescription Lens Exchange
Prescription lenses are custom made and therefore non refundable.
If your lenses are defective or incorrectly made we will remake the lenses at no charge and credit you the return shipping.
Frame exchanges with prescription lenses will be credited 50% off the original lens price toward the cost of new lenses in the event the lenses will not fit your new frame choice.
Prescription lens exchange requests must be made within 30 days from the date of delivery.
Prescription Lens Warranty
We guarantee 100% accuracy on all prescription lenses or they will be remade at no charge.
All prescription eyeglasses are inspected by Licensed Opticians and pass a rigid quality control inspection.
All prescription Lenses include a scratch resistant coating and are made according to ANSI Standards.
Prescription lenses are covered under a 30 day warranty against manufacturer defects, such as peeling of coatings. Damage induced by the wearer, such as rough handling, dropping, scraping and improper cleaning will not be considered manufacturer defects. Any lens warranty return that does not meet the manufacturer requirements will be refused and shipped back to the original address.
Prescription lens warranty requests must be received within 30 days from the date of delivery.
If you do not like your eyeglasses for any reason we will issue a refund for the frame and half the cost of the lenses, with no questions asked.
The frame itself, along with all original packaging, must be returned in resalable condition; it must be indistinguishable from an unworn frame. Return requests must be received within 30 days from the date of delivery to be eligible for refund.
We will issue your refund within one week from the date the refund was approved.